In order to facilitate mail-order patients receiving the best care possible, MPA has established the Mail-order Complaint Center to assist with reporting problems encountered using mail order. Whether you are a mail-order patient or a pharmacist assisting a patient with a complaint, the following documents can be utilized to report your concerns. If you need more information, please contact the MPA office at (517) 484-1466 or mpa@michiganpharmacists.org.

• Mail-order Pharmacy Allegation Form—.pdf of complaint form which can be downloaded, completed and mailed or faxed (addresses and fax numbers located at the bottom of the form)
• Guide to Filing an Allegation with the Bureau of Health Professions—.pdf of information, in question and answer format, on the process of filing a complaint regarding mail-order pharmacy with the Bureau of Health Professions
• Bureau of Health Professions Treatment Data Form—link to Bureau of Health Professions form which must be filed with the Department of Community Health, Bureau of Health Professions, along with the Mail-order Pharmacy Allegation Form and Authorization for Release of Privileged/Client Information Form
• Authorization for Release of Privileged/Client Information Form—link to Bureau of Health Professions form which must be filed with the Department of Community Health, Bureau of Health Professions, along with the Mail-order Pharmacy Allegation Form and Treatment Data Form
• "What to Do" for Mail-order Problems—.pdf for patient which answers common questions regarding problems with mail order